Contacting Support

Contacting Support

If you have questions about this product that are not answered by the Help system, contact Accelrys Support.

Accelrys Advantage

customer.accelrys.com

Americas Support

Toll free (within USA): +1 800 756 4674
Tel: +1 858 799 5509
Fax: +1 858 799 5102

Europe Support

Tel (local rate in UK): +44 845 741 3375
Tel: +44 1223 228822
Fax: +44 1223 228501

Japan & Asia Pacific Support

Tel: +81 3 3578 3861
Fax: +81 3 3578 3873

Training

Accelrys offers a wide range of training workshops worldwide. The objective of Accelrys' training workshops is to provide information and skills for effective and productive use of Accelrys software.

Workshops

We recommend that one or more users receive training when you purchase any new product, or upgrade an existing product, in order to optimize your time spent using the software.

Standard

These are generally two-day workshops at a given location. You apply Accelrys software to solve real experimental problems. Attendance is restricted so there are no more than two participants per computer. These workshops provide you with an opportunity to get out of the office and focus on Accelrys software. The number of participants on these courses is limited by location but is usually 8-to-12.

On-site

Accelrys scientists can come to your location to deliver the standard workshops. The savings in travel and other associated costs can be considerable for groups. On-site workshops include lectures, hands-on sessions, and instructional materials. You determine the class size (up to a limit of 10), depending on your training facilities and available hardware.

Customized

Accelrys can also design a workshop for your specific needs. Our training staff works with you to maximize the benefits of a visit to your site, for example, by designing a workshop to use your own data. Class sizes are negotiable but 8-to-10 is considered the maximum size.

Contact

Further details on course content and registration for standard workshops is provided at  http://www.accelrys.com/training/. You can also direct any specific questions to the training group at Training@accelrys.com.